Frequently asked questions

Here you will find quick and easy answers to your questions. Whether it's about our software or other issues - we have the information you need. And if you can't find what you're looking for, just contact us. We'll be happy to help you!

I already have an agency/designer. Why do I need Mate?

Using Mate takes the pressure off your agency or designer. Content creation for your digital channels is significantly simplified, allowing them to focus on larger and more creative projects. This leads to a more efficient use of your resources, saves time and money and allows you to focus more intensively on important projects.

How can I make sure that the templates match our corporate design?

Before you receive your software access, we will develop your templates together. Our experienced designers create individual templates based on Mate's Favorites that correspond to your corporate design. So without your approval, we can't even get started. As soon as everything has been finalized, you can create your own varied content in Mate without any further help from us!

Does Mate have to be installed on the user's computer?

No, Mate is a web-based application and can be accessed via any browser. You therefore do not need to install Mate locally.

Can I create videos with Mate?

Of course you can! In Mate, you can create not only graphics and animations, but also videos that match your corporate design. You can also export your creations in various file formats, such as JPG, PNG, PDF, GIF and MP4.

Is it possible to integrate DAM systems?

In most cases, it is possible to integrate your digital asset management system (DAM) without any problems. We would be happy to check the feasibility of your individual system so that your employees can use a central image database.

What about data security?

We fully comply with the requirements of the General Data Protection Regulation (GDPR) and can conclude data processing agreements (DPAs) on request. Our software runs on the server infrastructure of AWS (Amazon Web Services) to guarantee you maximum reliability, highest performance and comprehensive security.

What will Mate cost me?

The price of Mate varies according to the individual requirements of our customers. With our three plans (Starter, Premium and Enterprise), we adapt the software costs to your specific needs. You can talk to sales now and we'll check which plan is right for you.

Which payment methods are offered?

You can pay by direct debit, credit card or invoice.

I am already a Mate user and have a question about the software. Who can I contact?

For all content-related questions about functions in Mate, you can click through our Mate Docs. Here you will learn how to create content effectively and creatively and thus use the full potential of our software. If you can't find an answer to your question or have a technical problem with the software, please contact our support team by email at support@mate-studio.com. We'll get back to you as soon as possible!

I just don't understand Mate. What are you doing?

No need to panic! At least you tried. 😊

The best way to understand Mate is to take part in a product demo. Either book your personal demo or take part in one of our live demos. And if you can't wait, maybe our product tour will help you.

Bist du eine Agentur?

Wir haben individuelle Preisstufen für Agenturen. Entweder für die Content-Produktion deiner Agentur oder für die Content-Produktion deiner Kunden. Wir finden mit dir zusammen die Lösung, die am besten zu dir passt.